I really pride myself on answering every email and DM promptly! However, in an effort to maintain a healthy work/life balance, I've had to put some boundaries in place! With that, I've set my business hours to 10am-5pm M-F EST. if your inquiry is received between those hours, it will be answered the same day! If received outside of those hours, it'll be answered when business hours resume in the order in which the inquiry was received.
If, within 30 days of receiving your Ecoslay goodie(s), you decide that you'd like to exchange your purchase for another item, just shoot an email to firstname.lastname@example.org and I'll get you squared away!
If, within 30 days of receiving your Ecoslay goodie(s), you decide that you'd like a refund, simply box up your purchase, noting your order number, and mail it to the following address for a full refund (less shipping):
474 3rd Avenue
Scottdale, Ga 30079